Below are just a few of our customers' most frequently asked questions. If you have a problem that is not listed or solved by the answers below or if you have a suggestion for adding a FAQ to this list, feel free to email our technical support staff at firstname.lastname@example.org
Although there are many reasons to purchase new equipment, this may not be the issue here. Software is one of the most common problems when computers begin to slow. Spy-ware, ad-ware, viruses and too many programs loading at startup may cause major slow-downs and related problems. If you suspect software may be causing problems on your computer and you do not feel comfortable taking care of this yourself then we would suggest that you take your computer to a qualified specialist for maintenance. Contact Mr. Micro's Service Department.
The above behavior is caused by various spy-ware and ad-ware programs. Typically these programs install in the background on your computer while you are surfing the Internet. Even though you may feel that you are not visiting any “questionable” web sites, these programs are not necessarily from the site itself but their advertising banners. Also sometimes you might mistype a web address and be redirected or high-jacked to another page. These programs can sometimes install in the background without your knowledge and can cause a variety of problems. Although some software is “free” you may find it isn’t really “free”, there could be other programs that install along with your new favorite screen saver, or system utility. These malicious programs can cause all types of problems including system slowdowns, odd pop-ups even when you’re not on the internet and can block your access to the internet as well.
Spy-ware and ad-ware are programs that can sometimes be installed on your machine without your knowledge or you could be tricked into installing them when browsing a web site or downloading files from a web site. These programs can do things such as install toolbars, give occasional pop-up ads, or completely slow your machine down and cause a variety of problems including Internet connection issues.
Spy-ware and ad-ware is legitimate software that is meant to provide you with product advertising and offer you free tools to manage your calendar or optimize your system. More often it can flood you with pop-up ads and track your activity on the Internet, monitoring where you surf, what you look at, if you purchase something, and how much you paid. While it does not typically get personal information, it does let the advertisers know where to target their advertising dollars.
Other malicious spy-ware can even prevent you from logging onto the Internet by generating a pop-up ad asking if you are having trouble getting on the internet, then suggesting that you buy a program which would correct the problems and prevent future problems.
There are many free programs available for you to use to clean and help prevent spy-ware and ad-ware infections. Of course if you do not feel comfortable installing and running these programs, take your computer to a certified technician to have general maintenance preformed. Below we have put links to some of these programs, be sure to download the correct program as there are many with similar names but actually can cause problems rather than solve them.
Chances are you may have a fan failing in your system. There are several fans in a system used to keep components cool and prevent them from overheating and damaging themselves or other system components. You should take your machine to a certified technician and have them resolve the problem immediately by replacing the fan that is causing problems and check for damage. Fans are relatively inexpensive and labor generally is short in time. So be sure to have the problem fixed to prevent possible complete system burn up. Failure to resolve this issue promptly could lead to the need to completely replace an entire system as opposed to a small part.
Power fluctuations and outages can cause all kinds of problems with computers, and it is recommended to keep your computer on a surge suppressor. Be careful when purchasing, however, as many are not designed for computer use and will not provide sufficient protection for your computer. Always look for a surge suppressor that is recommended for computer use and that provides a guarantee to protect your equipment. Many surge strips can get hit with a single surge and then leave you unprotected. Some better quality suppressors will turn off access to a certain outlet if hit with a surge.
If power problems are extreme, you should look at a battery backup or UPS as your solution. These units will not only act as a surge suppressor but also as a line conditioner taking all power in through a battery and sending the output in a regulated stream to the outlets on the unit. In the case of a power outage, a battery backup will keep the computer on for a period of time to allow you to save the work that you might have on screen and shut the machine down properly to avoid system or data damage.
Checking web mail is easy. Simply log on to the net and go to www.mrmicro.net , click on Check Email either on the top of the page or in the community links. A new window will appear; you will then enter your email USERNAME and PASSWORD and click on OK. Your email will load in that window. You can now view any email that has not been transferred or downloaded to your primary computer. You can read, delete, send, forward, or manage your email just as you always do, however, remember the email is still in your Mr. Micro mailbox until you choose to download it to your computer.